Refund policy

RETURN & REFUND POLICY

We want you to love your Bigfoot Feet Slippers. If you're not happy with your order, you can return it within 30 days of delivery.

ELIGIBILITY
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please keep your order number or proof of purchase.

HOW TO START A RETURN
Email us at vuvandichlinh@gmail.com with your order number and the reason for your return. Please do not send anything back before we reply. We will send you the return instructions and address. Returns sent without first contacting us cannot be accepted.

RETURN SHIPPING
Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund.

LOST PACKAGES
Orders shipped with Skip the Line are insured against loss in transit. If a package is confirmed lost, we will reship your order or issue a full refund.

REFUNDS
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

EXCHANGES
The fastest way to get a different color or size is to return the original item for a refund and place a new order.

NON-RETURNABLE ITEMS
Items that have been worn, used, washed, or damaged by the customer cannot be returned.

QUESTIONS?
Contact us anytime at vuvandichlinh@gmail.com.